Return & Refund Policy

Effective Date: February 13, 2025

At MultiCategory Electro, we aim to provide high-quality electronics and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be returned within 14 days of delivery.
• The product must be unused, undamaged, and in its original packaging with all accessories and manuals.
• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

• Items that have been used, damaged, or tampered with.
• Products labeled as “Final Sale” or “Non-Returnable” at the time of purchase.
• Digital products, software, and downloadable content.
• Earphones, headphones, and other personal hygiene items for health and safety reasons (unless defective).

2. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our support team at customer@multicategorieselectro.shop with your order details and reason for return.
2. Wait for return approval and instructions on where to send the item.
3. Securely pack the product and ship it back using a trackable shipping method.

Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refund Process

Once we receive and inspect your return, we will process your refund:

• Refunds will be issued to the original payment method used during purchase.
• It may take 5-10 business days for the refunded amount to reflect in your account.
• Shipping fees and handling charges are non-refundable unless the return is due to our error.

4. Exchanges

We only offer exchanges if the product is defective or damaged upon arrival. If you receive a faulty item, contact us within 48 hours of delivery for a replacement.

5. Cancellations

• Orders can be canceled within 12 hours of purchase if they have not been processed.
• Once shipped, orders cannot be canceled but can be returned after delivery under our return policy.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• Check with your bank or credit card provider.
• Contact us at customer@multicategorieselectro.shop for further assistance.

7. Changes to This Policy

We may update this policy as needed. Any changes will be posted on this page with the latest effective date.

8. Contact Us

For any return or refund inquiries, reach out to us at:

Email: customer@multicategorieselectro.shop
Website: www.multicategorieselectro.shop

MultiCategory Electro USA
14803 E 171st St S
Bixby, Oklahoma 74008
Phone: (918) 366-6902

Thank you for shopping with MultiCategory Electro!